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Shipping and Returns

SHIPPING

Most orders will ship within 2 business days of receipt. Please note that during certain times, the shipping turnaround time may be greater. Expedited shipping methods are available for additional fees.  We do not ship on Saturdays and Sundays.

The following shipping and handling fees apply to bead only orders. These fees are for US Priority and include delivery confirmation. Priority Mail will usually arrive between 2-3 days after shipping. The US Post Office does not guarantee that your package will be delivered in 2-3 days but we find that it usually does.

                BEAD ONLY ORDERS
SHIPPING FEES FOR 1st CLASS MAIL   

Please note that 1st Class Mail delivery can take up to 7-10 days.

Up to      $50.00    - $3.25

$50.01 to $100.00    - $4.25

                BEAD ONLY ORDERS
SHIPPING FEES FOR PRIORITY MAIL   

Up to      $200.00    - $6.75

$200.01 to $300.00    - $7.75

$300.01 to $400.00    - $8.75

$400.01 to $500.00    - $9.75

$500.01    and Up     - $10.75

Orders containing crystal prisms vary greatly in weight. Shipping is determined at the time of packing based on the weight of the package. These orders will ship either Fedex or US Mail whichever is less expensive.

Please note that US Post Office is closed and will not deliver packages on the following days for 2014:

  • Wednesday, January 1 - New Year's Day
  • Monday, January 20 - Martin Luther King Jr's Birthday
  • Monday, February 17 - Washington's Birthday (President's Day)
  • Monday, May 26 - Memorial Day
  • Friday, July 4 - Independence Day
  • Monday, September 1 - Labor Day
  • Monday, October 13 - Columbus Day
  • Tuesday, November 11 - Veterans Day
  • Thursday, November 27 - Thanksgiving Day
  • Thursday, December 25 - Christmas Day (Observed)

Please note that Fedex is closed and will not deliver packages on the following days for 2014:

  • Monday, May 26 - Memorial Day
  • Friday, July 4 - Independence Day
  • Monday, September 1 - Labor Day
  • Thursday, November 27 - Thanksgiving Day
  • Thursday, December 25 - Christmas Day (Observed)
  • Thursday, January 1, 2015 - New Year's Day (Observed)
INM Crystal, Inc. assumes no liability for packages not delivered on time due to Force Majeure (something that happens outside of our control). Liabilities not assumed include but are not limited to, local or national weather conditions, holidays, shipping carriers not shipping, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, etc.

INSURANCE

INM Crystal, Inc. offers insurance for all packages regardless of shipping method. We recommend purchasing insurance for your order. If you do not purchase insurance, you assume all risk of damage and loss for the shipment once we give the package(s) to the delivery company. We will not replace or refund you for any uninsured packages which have been lost or damaged. By not purchasing insurance, you agree that you will not hold us liable for the value of the lost or damaged package by filing a chargeback with your credit card company based upon the loss of the package or in any other manner.

For Insured Shipments Only:

Any loss or damage must be reported immediately to both the freight carrier and us. Claims cannot be filed until 15 days after the shipment date. All claims are null and void after 30 days of shipment date. The freight carrier makes the final decision on whether to approve an insurance claim. If you have a shipment which has been lost or damaged, download and print [this] form and fax it to us at (561) 734-2321.

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USPS 1st Class Mail

If you order is under $50, you will can choose to ship it 1st Class Mail. The post office generally delivers 1st Class mail in 3-5 business days. Packages are not guaranteed to arrive in this time frame and variances can occur. All 1st Class packages will include Delivery Confirmation. 1ST Class Shipping rate does not apply to International orders (please see full International Policy in FAQ).

USPS Priority Mail

The post office generally delivers Priority mail in 2-3 business days. Packages are not guaranteed to arrive in this time frame and variances can occur. All Priority packages will include Delivery Confirmation.

Fedex

There are several options when shipping Fedex. Fees are calculated by Fedex based on package weight and delivery location. Not all options are available to all customers. The options presented at checkout are determined by Fedex. For Overnight services, Fedex estimates delivery in the timeframes listed below. If Fedex has you listed in a rural delivery area, you will receive your package later. INM Crystal does not determine which addresses are rural. If you have any questions regarding rural delivery, please contact fedex at 1.800.GoFedEx (1.800.463.3339.). INM Crystal can not answer questions regarding estimated delivery times.

Fedex orders must be placed by 12:00pm EST or they will be shipped the following business day. Delivery times are based on the date the package is shipped, not necessarily the date the order was placed. Please note that Fedex does not ship to PO Boxes.

Delivery Option Estimated Delivery Time
Express Saver 3 Days: 4:30pm to businesses, 7:00pm to residences
2-Day Air 2 Days: 4:30pm to businesses, 7:00pm to residences
Standard Overnight Next Day: 3:00pm, 4:30 for rural delivery
Priority Overnight Next Day: 10:30am, (12:00pm, 4:30pm, or 5:00pm for rural delivery - based on delivery zip code)
First Overnight Next Day: 8:00am, 8:30am, 9:00am, 10:00am (based on delivery zip code)

* Fedex packages shipping to Puerto Rico are handled as international shipments and are subject to a higher shipping rate.

Picking up orders

We are a mail order only company and do not allow customers to pick up orders.

INTERNATIONAL CUSTOMERS

All International orders must be placed online. We verify credit card billing information on all International packages that ship. If your credit card billing information does not match your shipping address, we will not ship the package unless you wire the funds to our bank. Please contact us for wire instructions and be advised that your bank will likely charge you a fee for this service. We will ship International packages via USPS Global Express Mail, or USPS Priority Mail International, whichever is less expensive. Once order leaves our warehouse, Global Express Mail is usually delivered in approximately 5-7 business days and the Priority Mail option will take about 15 business days to be delivered. If you have a preferred shipping method, please note it in the comments section when submitting your order. International packages may require a signature on delivery. Rates vary by Country and weight of package but typically start at $20 - $25. International customers assume all responsibilities for duties and taxes assessed. Any customs fees or taxes imposed by customs for an order are separate from the shipping charges, and are not the responsibility of INM Crystal, Inc. Customs fees and taxes will vary and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. All packages will be declared at their actual commercial value for duty purposes. We are unable to alter this declaration.

Backorders:
International orders with backordered items will receive a shipping credit in the amount of $5.95 (USD). Shipping of backorders or orders with backordered items to international locations is not free.

Canadian Customers:
Your orders will be subject to GST and/or HST if they contain any silver or gold beads (these taxes could exceed 20% of the cost of the order). They will also go into the Courier pool and you will be charged a fee from the Canadian Postal System IN ADDITION to the shipping fees charged by INM Crystal. INM Crystal only ships Global Express and/or Fedex to Canada - we do not ship regular mail.


All amounts are in US Dollars (USD):

Argentina

$26.00

 

Italy

$27.00

Australia

$22.00

 

Jamaica

$26.00

Austria

$27.00

 

Japan

$22.00

Bahamas

$26.00

 

Luxembourg

$21.00

Belgium

$27.00

 

Mexico

$21.00

Canada

$18.00

 

New Zealand

$22.00

China

$24.00

 

Norway

$27.00

Czech Republic

$27.00

 

Poland

$21.00

Denmark

$27.00

 

Portugal

$27.00

England

$26.00

 

Russia

$27.00

Finland

$27.00

 

Scotland

$26.00

France

$21.00

 

South Africa

$33.00

Germany

$27.00

 

Spain

$21.00

Greece

$27.00

 

Sweden

$27.00

Holland (Netherlands)

$27.00

 

Switzerland

$27.00

Hong Kong

$22.00

 

Thailand

$23.00

Iceland

$27.00

 

Venezuela

$26.00

Ireland

$22.00

 

Vietnam

$22.00

Israel

$27.00

 



At this time, INM Crystal does not ship to the following countries:

Afghanistan   Liberia
Algeria   Libya
Angola (Cabinda)   Moldova
Belarus   Montenegro
Bosnia   Nigeria
Burma (Myanmar)   North Korea
Burundi   Paraguay
Congo, Democratic Republic of the   Serbia
Congo, Republic of the (Zaire)   Sierra Leone
Cote d'Ivoire (Ivory Coast)   Somalia
Croatia   Sri Lanka
Cuba   Sudan
Herzegovina   Syria
Iran   Togo
Iraq   Yemen
Jordan   Zimbabwe

RETURN POLICY

If you are not happy with any item for any reason, please return it within 90 days of the date of purchase, via an insured method. Please send returns in a hard cardboard box or in a padded mailer. Do not send back returns in plain letter envelopes as they easily get damaged during shipping. Items received damaged in envelopes will be returned to customer.

Chain by the Foot (Sterling Silver, Gold Filled and Base Metal) and Swarovski Crystal Chain are cut to order and not returnable. Factory Packs of Swarovski Crystal are not returnable if opened.

Damage and defect claims must be made within 15 days of purchase.

Once your return is received, we will gladly send a replacement or issue a refund for the purchase amount. Shipping and handling costs are not refundable unless the return is due to an error on our part. Returned items must be in original packaging and condition. Returned items that are not in original packaging, original package quantity, or were purchased more than 90 days from the date received back, will be charged a 20% Restocking Fee. Please do not staple packages together. Items returned in damaged or used condition will be returned to the customer. Items purchased more than 6 months ago will be returned to the customer. Under certain circumstances, we reserve the right to return to the customer products purchased prior to 90 days.

Your credit card refund will be processed to the credit card provided on your return form. Credit card companies vary on the time it takes for credits to appear on their customer's records. Please allow one to two billing cycles for the refund to appear on your statement.

Click here to download a return form. Please fill out this form and enclose it with your return. Please include a copy or your original invoice if available.

You will need Adobe Acrobat reader to view the return form. If you do not already have Adobe Acrobat Reader, click on the image below to download and install it directly from the Adobe site.

NOTE : If you would like to order other items at the same time, please fill out an order form. Your return and order are handled as two separate transactions (we do not apply return credits to sales).



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